Rent a Toyota Policy

I am just in for the Toyota Service Center. Can you help me?

Yes! We offer rentals starting at $10 an hour for service customers.

 

Can I take the vehicle I rented into Mexico or Canada?

Rent a Toyota vehicles are allowed in the continental United States, Alaska and Canada. Rent a Toyota vehicles are not covered in Mexico.

 

Are there age restrictions on the person renting the Toyota?

Yes. You must be at least 21 years of age to rent a Toyota vehicle. Check with individual dealers for exact age requirements.

 

Are there any other restrictions?

You need a valid driver's license and a major credit card in your own name to rent a vehicle in the Rent a Toyota program. Proof of full coverage insurance that will transfer to the rental vehicle will be required at the time of rental.

 

Are there any other restrictions?

  • A valid license from the Renter's state of residence or country of origin is required (i.e., must not be expired, must not have any restrictions).
  • An International Driving Permit or license is acceptable but is not required.
  • A military license is acceptable as long as it is accompanied by the Renter's state of residence license, as well as proof that the Renter is on active duty.
  • A Learner's Permit is not an acceptable license.
  • A temporary license, permit or application for a Driver's License may be acceptable. Always check with your local Department of Motor Vehicles to verify that such paperwork is valid and has not expired.
  • Some states will hold a driver's license after a ticket has been issued by police. This ticket is not acceptable.

 

Will I be responsible for fuel and tolls?

Re-fueling is encouraged but optional. If you skip it, the dealership will charge for the difference in fuel (in accordance with the rental agreement). Upon finishing check-out, your reservation will end, and you will receive a receipt directly from the dealership.

 

When can I pick-up and drop-off my Toyota rental vehicle?

Normal operating hours vary by dealer. The available pick-up and drop-off times will display in the app based on dealer availability and rental department hours.

 

How can I arrange for pick-up/drop-off?

Pick-up and drop-off services vary by dealership. When booking through the app, it is assumed you have transportation to the dealership to collect your Toyota rental.

If you need assistance getting to the dealership, open your Toyota app to find your dealer’s contact details. Inform them of your situation in advance, and they will let you know if they can accommodate your request. If pick-up service is available, you will receive special instructions via email before your arrival.

You can modify or cancel your reservation anytime without penalties or fees.

Note: If the dealership needs to cancel your reservation, they will notify you via phone or email at least 24 hours in advance. However, your reservation will still appear as active in the Toyota app.

 

How far in advance must I make my reservation?

Reservations made within 24 hours of the desired pick-up or drop-off time cannot be guaranteed. Therefore, the app will prevent you from proceeding if this requirement is not met.

 

Can I schedule pick-up and/or drop-off outside of normal operating hours?

The Toyota app is configured to only allow pick-up and drop-off during normal dealership operating hours. Hours of operation vary by dealership.